Elements and Performance Criteria
- Provide high quality case work
- Make available to the client appropriate strategies and activities to facilitate achievement of agreed goals and to maximise outcomes within statutory, legislative and organisation requirements
- Identify and effectively communicate the rights and responsibilities of clients to them
- Employ appropriate processes to optimise outcomes when working with groups
- Implement appropriate strategies to continually monitor the effectiveness of approaches in achieving agreed goals, enabling client access to relevant services and programs and meeting client and stakeholder needs
- Negotiate any proposed changes with clients and other relevant parties
- Respond appropriately to potential and actual difficulties and crises including:
- identifying a range of relevant strategies
- engaging behaviour consistent with organisation standards
- accessing relevant emergency services as required
- providing appropriate debriefing to relevant parties
- Enlist specialist services
- severity of client needs
- agreed goals and planned outcomes
- resources
- the degree of community and family support
- the workers skills and work capacity
- Establish transition processes
- Negotiate with relevant people, the need for ongoing resources, services and support
- Make arrangements with relevant parties for participation in programs and other support activities
- Negotiate appropriate levels of ongoing contact with client and significant others to ensure needs continue to be met once intensive work is completed